Job Description
Launch your career in hospitality with Grand Hospitality Group! We're seeking passionate individuals to join our award-winning Atlanta hotel team. As a Front Desk Agent, you'll be the face of our luxury property, creating unforgettable guest experiences while developing industry skills. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio. Join a team that values excellence and invests in your future!
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Upsell hotel services and amenities to enhance guest stays
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Availability to work flexible shifts including weekends/holidays
- Must pass background check and drug screening