Job Description
Join our award-winning luxury hotel in the heart of Silicon Valley! The Fairmont San Jose is seeking a dynamic Full-Time Shift Supervisor to ensure exceptional guest experiences during overnight and weekend shifts. As a key leader on our operations team, you'll drive service excellence while managing front desk, concierge, and guest services operations. Enjoy competitive compensation, comprehensive benefits, and career growth in a world-class hospitality environment.
Responsibilities
- Oversee all front desk operations during assigned shifts, ensuring seamless check-in/check-out procedures
- Manage and mentor 5-7 team members, including concierge and guest services agents
- Handle escalated guest concerns with professionalism and discretion
- Coordinate with housekeeping, security, and maintenance departments for operational efficiency
- Monitor inventory levels for front desk supplies and amenities
- Execute emergency response protocols during overnight shifts
- Complete shift reports and handover documentation
Qualifications
- 3+ years hotel front desk or guest services experience
- Proven shift leadership or supervisory background
- Strong problem-solving and conflict resolution skills
- Proficiency in Opera PMS or similar hotel management software
- Ability to work flexible shifts, including nights, weekends, and holidays
- Excellent communication and multitasking abilities
- Basic knowledge of San Jose attractions and transportation options
- Valid California driver's license (for valet operations)