Job Description
Join our award-winning luxury hotel in the heart of Raleigh as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premier downtown location. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, requests, and resolve issues with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Upsell hotel services, rooms, and amenities to enhance guest experience
- Maintain a clean, organized front desk area and ensure lobby standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fosse, or similar property management systems
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills