Job Description
Join our dynamic team at Grand Peak Hospitality as a Front Desk Agent and become the first impression of our luxury hotel. We're seeking energetic professionals to deliver exceptional guest experiences in Denver's vibrant downtown. This immediate hire position offers competitive pay and rapid onboarding for qualified candidates ready to excel in a fast-paced hospitality environment.
Responsibilities
- Seamlessly check guests in/out using hotel management systems
- Manage reservations, modifications, and VIP guest requests
- Resolve guest inquiries with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping/maintenance for guest satisfaction
- Execute upselling for room upgrades and amenities
- Maintain organized front desk operations during peak hours
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic financial reconciliation experience
- Flexibility to work evenings/weekends/holidays
- High school diploma or equivalent required