Job Description
Join our award-winning downtown hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service, manage reservations, and create memorable stays for international and domestic travelers. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate openings available for motivated individuals ready to excel in the hospitality industry.
Responsibilities
- Check-in/out guests efficiently using property management systems
- Manage reservations and room inventory with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel operations and local attractions
- Valid driver's license and reliable transportation
- Flexible availability including nights/weekends
- High school diploma or equivalent required