Job Description
Join our dynamic hospitality team at Grand City Hotels as a Front Desk Agent! We're seeking energetic professionals to provide exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, flexible shift scheduling, and growth opportunities within our luxury hotel chain. If you thrive in customer-facing roles and enjoy working non-traditional hours, we want to meet you!
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for service excellence
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Proficient with reservation software (e.g., Opera, Amadeus)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Philadelphia attractions and services
- Valid PA driver's license (for valet duties)
- First Aid/CPR certification preferred