Job Description
Join our award-winning team at Grand Hotel Pittsburgh as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences in the heart of downtown. This role offers flexible scheduling and the opportunity to grow within a luxury property while providing exceptional service to international and domestic travelers.
As the first point of contact, you'll manage check-in/out processes, handle reservations, and resolve guest inquiries with professionalism and warmth. Our competitive hourly rate includes performance bonuses, and we provide complimentary parking and meal discounts. Perfect for students or professionals seeking evening/weekend shifts!
Responsibilities
- Manage seamless guest check-in/out procedures using Opera property management system
- Process payments, handle cash transactions, and maintain accurate folio records
- Respond to guest inquiries via phone, email, and in-person with exceptional problem-solving
- Coordinate housekeeping requests and VIP arrangements
- Upsell hotel amenities, dining packages, and local attractions
- Maintain security protocols for guest safety and property access
- Collaborate with concierge and maintenance teams to resolve service issues
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Pittsburgh attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Pennsylvania driver's license (if driving required)