Job Description
Join our award-winning team at Grandview Hospitality in Charlotte, NC! We're seeking energetic individuals to deliver exceptional guest experiences in our luxury boutique hotel. Perfect for students and professionals seeking flexible schedules, this role offers growth opportunities in the heart of Uptown Charlotte. Enjoy competitive pay, complimentary meal benefits, and a vibrant work culture.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge assistance, and special requests
- Maintain pristine hotel facilities including lobbies, public areas, and guest rooms
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly using conflict resolution techniques
- Process payments and manage financial transactions accurately
- Uphold brand standards through consistent service excellence and attention to detail
- Participate in training sessions to enhance hospitality skills and product knowledge
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 6 months customer service experience in hospitality or retail
- Strong communication skills with multilingual abilities a plus
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera experience preferred)
- Physical stamina to stand for extended periods and lift up to 30 lbs
- Valid North Carolina driver's license for errands if required
- Must pass background check and drug screening