Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. No prior experience required—full training provided! Enjoy competitive pay, flexible scheduling, and a vibrant team environment. Be the smiling face that welcomes travelers from around the world to El Paso's premier destination.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer proficiency and typing ability
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Ability to work flexible shifts including nights/weekends