Job Description
Join our award-winning team at the Grand Miami Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of South Beach. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in Miami's vibrant hospitality scene. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check guests in/out efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain professional appearance and lobby ambiance
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and customer service skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (if required for errands)