Job Description
Are you a welcoming personality looking to make a difference in the guest experience? Grand Horizon Hotels & Resorts is seeking a dynamic Front Desk Agent to join our team in Albuquerque, New Mexico.
We pride ourselves on providing exceptional service and creating memorable stays for our guests. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels valued from the moment they arrive.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear paths for advancement within the hospitality industry.
- Employee Perks: Discounted hotel stays and meals.
- Modern Environment: Work in a well-maintained, high-end facility.
We are looking for individuals who are passionate about hospitality and ready to start immediately.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional, and memorable first impression.
- Check guests in and out efficiently using the hotel Property Management System (PMS).
- Handle guest inquiries, complaints, and special requests with empathy and prompt resolution.
- Process credit card payments and post charges to guest accounts accurately.
- Answer incoming phone calls and direct them to the appropriate department or take detailed messages.
- Maintain the cleanliness, organization, and aesthetic appeal of the front desk and lobby area.
- Assist with luggage handling and provide local recommendations to visitors.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or front desk operations is preferred but not required for immediate hires.
- Proficiency in MS Office Suite and hotel PMS software (e.g., Opera, Madeline) is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask effectively in a fast-paced environment.
- Must be available to work flexible shifts, including weekends and holidays.
- Professional appearance and grooming standards are mandatory.