Job Description
Welcome to Austin Proper Hotel, where luxury meets Southern hospitality. We are currently seeking a dynamic Front Desk Agent to join our award-winning team. If you are looking for an Immediate Hire opportunity in the vibrant city of Austin, Texas, this is the perfect place for you.
We pride ourselves on providing exceptional guest experiences, and our front desk team is the face of our brand. You will manage check-ins and check-outs with grace, handle inquiries with a smile, and ensure our guests leave with unforgettable memories.
Responsibilities
- Greet guests warmly upon arrival and manage the check-in/check-out process efficiently.
- Handle guest inquiries via phone, email, and in-person with a focus on problem-solving and customer satisfaction.
- Manage hotel reservations and room assignments using our property management system (PMS).
- Process payments and prepare accurate bills for guests.
- Maintain a clean and organized front desk area to ensure a professional appearance.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Resolve guest complaints and issues promptly to ensure high retention rates.
Qualifications
- High school diploma or equivalent required; previous hotel experience is a plus.
- Strong communication skills with a professional and friendly demeanor.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends and holidays.
- Must be detail-oriented and capable of multitasking in a fast-paced environment.
- Valid driver's license and proof of eligibility to work in the United States.