Job Description
Welcome to Grandview Hotel & Suites, where every guest experience begins with a warm smile. We are currently seeking a dedicated and energetic Front Desk Agent to join our dynamic team in Schaumburg, IL.
As a vital part of our hospitality family, you will be the face of our brand, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. We pride ourselves on our weekly pay schedule and our commitment to employee satisfaction.
Why Choose Us?
- Weekly Payroll: Get paid every week to support your lifestyle.
- Competitive Benefits: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for career advancement within the hotel group.
- Modern Environment: Work in a state-of-the-art facility with great amenities.
Ready to make a difference in someone's stay? Apply today and become part of our winning team!
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently and accurately.
- Manage reservations and room assignments using our Property Management System (PMS).
- Process guest payments and handle inquiries regarding hotel amenities and local attractions.
- Resolve guest complaints and issues promptly to ensure a 5-star experience.
- Answer and direct incoming phone calls with a professional and polite demeanor.
- Maintain the front desk area, ensuring it is organized, clean, and stocked with supplies.
- Collaborate with housekeeping and maintenance teams to address room readiness and maintenance requests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel reception, or customer service preferred.
- Strong computer proficiency, specifically with PMS software (e.g., Opera, FrontDesk) is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A valid driver's license is preferred.