Job Description
Welcome to The Austin Grand Hotel, where luxury meets hospitality. We are currently seeking a Front Desk Agent to join our dedicated team. If you are passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you. This is an immediate hire opportunity for a dedicated professional looking to grow their career in Austin's vibrant hospitality scene.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Immediate Start: Start making an impact from day one.
- Growth Opportunities: Clear pathways for career advancement.
- Perks: Employee discounts, meal vouchers, and a vibrant work culture.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and room assignments with accuracy.
- Greet guests warmly upon arrival and assist with inquiries, ensuring a seamless arrival experience.
- Handle incoming phone calls and emails professionally, responding to requests within established timeframes.
- Resolve guest complaints and issues with empathy, ensuring 100% guest satisfaction.
- Process payments and maintain accurate financial records using the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness and maintenance requests are addressed promptly.
Qualifications
- Minimum of 1 year of experience in a front desk or guest services role in the hospitality industry.
- Strong verbal and written communication skills in English.
- Proficiency with computers and hotel management software (e.g., Opera, FrontDesk, or similar).
- A professional appearance and a positive, outgoing attitude.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or equivalent required.