Job Description
We are currently seeking a dynamic and customer-focused Front Desk Agent to join our hospitality team. We offer an immediate hire opportunity for individuals looking to kickstart their career in a fast-paced, professional environment. If you possess excellent communication skills and a passion for guest service, we want to meet you.
At Grand Plaza Hotel & Suites, we pride ourselves on delivering exceptional experiences to our guests. As a Front Desk Agent, you will be the first point of contact for our visitors, setting the tone for their entire stay. We are looking for a team player who can thrive in a high-volume setting while maintaining a warm and welcoming demeanor.
Responsibilities
- Check guests in and out efficiently using the hotel property management system (PMS).
- Answer incoming calls and respond to emails with a professional and polite tone.
- Handle guest inquiries regarding local attractions, dining options, and transportation.
- Resolve guest complaints and issues promptly to ensure high satisfaction and loyalty.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Process payments accurately and assist with cashier duties as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software is a plus.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- High school diploma or GED equivalent required.
- Strong problem-solving abilities and a positive attitude under pressure.