Job Description
Welcome to a career defined by luxury and exceptional service. We are currently seeking passionate Hotel Front Desk Associates to join our award-winning team at The Ritz-Carlton, Atlanta. We are looking for enthusiastic individuals who are ready to start their hospitality journey with no prior experience required.
As a member of our team, you will be the first point of contact for our guests, setting the tone for their entire stay. We provide comprehensive training and mentorship to help you succeed in this dynamic role. If you have a friendly demeanor and a desire to provide world-class service, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training for all new hires.
- Discounts on dining, spa services, and travel.
- Opportunities for career advancement within Marriott International.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival and departure, ensuring a lasting positive impression.
- Check-in/Check-out: Efficiently manage guest registration, process payments, and ensure all required documentation is collected accurately.
- Guest Relations: Respond to guest inquiries, resolve complaints, and coordinate with other departments to fulfill guest requests promptly.
- Communication: Answer incoming phone calls with a polite and helpful attitude and take accurate messages.
- Operations Support: Maintain a clean and organized front desk area and assist with administrative tasks such as filing and data entry.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior hotel experience is necessary; we value attitude and potential over experience.
- Skills: Excellent verbal communication and interpersonal skills.
- Computer Proficiency: Basic computer literacy and typing skills are preferred (training provided).
- Availability: Flexibility to work various shifts, including weekends, evenings, and holidays.
- Physical Requirements: Ability to stand and walk for extended periods and lift up to 25 lbs.