Job Description
Join the Premier Team in Baltimore & Northern Virginia!
We are currently seeking dynamic and professional Front Desk Agents to join our expanding hospitality team. If you thrive in a fast-paced environment and excel at creating memorable guest experiences, we want to hear from you.
As a key member of our front-line staff, you will be the first impression for our guests, ensuring they feel welcomed, valued, and well-informed during their stay. We offer immediate hire opportunities with competitive pay and a supportive work environment.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and resolve any inquiries or concerns immediately to ensure a positive experience.
- Check-In/Out: Efficiently manage the check-in and check-out processes, including verifying identity, processing payments, and issuing room keys.
- Communication: Answer incoming calls professionally, take accurate messages, and relay information to appropriate departments in a timely manner.
- Guest Services: Assist guests with directions, local recommendations, and any special requests to enhance their stay.
- Front Desk Operations: Maintain accurate records in the Property Management System (PMS) and manage the lobby area to ensure it is clean, organized, and welcoming.
- Problem Solving: Address guest complaints or issues with patience and professionalism, escalating complex matters to the manager when necessary.
Qualifications
- Experience: Previous front desk or guest services experience in the hospitality industry is preferred.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Proficiency with Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch) is a plus.
- Appearance: Professional appearance and demeanor that aligns with our brand standards.
- Availability: Flexible availability to work mornings, evenings, weekends, and holidays.
- Education: High school diploma or GED equivalent required.