Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Charlotte, NC! We're seeking enthusiastic, customer-focused individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of Charlotte's vibrant hospitality scene.
Responsibilities
- Provide exceptional customer service to guests during check-in/out
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate property management systems
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Willingness to work flexible hours including weekends
- No prior experience required – training provided