Job Description
Welcome to The Grand Metropolitan Chicago, where luxury meets hospitality. We are currently seeking a dynamic and customer-focused Front Desk Agent to join our elite team. If you are an experienced hospitality professional looking for an immediate hire opportunity in the heart of the Windy City, we want to meet you.
As a premier hotel in downtown Chicago, we pride ourselves on delivering world-class service to our guests. We offer a competitive salary, comprehensive benefits, and a vibrant work environment. Join us and be part of a team that sets the standard for excellence in the hospitality industry.
Why Join Us?
- Competitive hourly rate: $18.00 - $22.00
- Comprehensive health, dental, and vision insurance
- Employee discount on hotel stays and dining
- Opportunities for career advancement within a luxury brand
- Supportive and inclusive work culture
Apply today and start your journey with The Grand Metropolitan Chicago.
Responsibilities
- Check guests in and out efficiently, ensuring accurate registration and billing information.
- Greet all guests with a warm, professional demeanor and provide exceptional customer service.
- Answer incoming calls and manage guest inquiries regarding reservations, amenities, and local attractions.
- Process payments, including cash, credit cards, and checks, while adhering to security and audit procedures.
- Handle guest complaints or special requests immediately, escalating complex issues to the manager when necessary.
- Maintain the front desk area in a neat, organized, and inviting condition at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED equivalent required; hospitality or hotel management certificate preferred.
- Previous experience as a Front Desk Agent or in a similar hospitality role is required.
- Proficiency in property management systems (PMS) such as Opera or StayNTouch is a plus.
- Strong verbal communication and interpersonal skills with a focus on guest satisfaction.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and basic computer operations.
- Professional appearance and a positive attitude are essential.