Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic individuals to join our front desk team at our Philadelphia locationâno experience required. As a Hotel Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while working flexible shifts that fit your lifestyle. We provide comprehensive training and a supportive environment where you can grow your skills in customer service and hotel operations. If you're a people person with a positive attitude and ready to work evenings, weekends, and holidays, this is your opportunity to shine in the heart of Philadelphia's thriving hospitality scene.
Responsibilities
- Guest check-in/out processes using hotel management systems
- Answer phones and respond to guest inquiries professionally
- Manage room reservations and billing transactions
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest feedback and requests
- Ensure lobby area remains clean and organized
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer proficiency and willingness to learn systems
- Positive attitude and passion for customer service