Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Hotel Jacksonville! We're seeking a dedicated professional to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Florida's vibrant city. Perfect for night owls with a passion for service and attention to detail.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Handle guest inquiries and resolve issues with professionalism
- Manage reservations and room assignments via hotel systems
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Perform nightly audits and report preparation
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Jacksonville area attractions
- Strong attention to detail and organizational abilities
- Valid Florida driver's license (if required for errands)