Job Description
Join the dynamic team at Horizon Hospitality Group, a premier provider of luxury accommodations and service excellence in the Philadelphia area. We are currently seeking a friendly and organized Part-Time Front Desk Agent to join our growing staff. This is an excellent opportunity for individuals looking to break into the hospitality industry with no experience required.
In this role, you will be the first point of contact for our guests, ensuring a warm welcome and smooth check-in/check-out process. If you possess a positive attitude, strong communication skills, and a desire to work in a fast-paced environment, we want to hear from you.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly wage and potential for performance bonuses.
- Free meals and employee discounts on hotel stays.
- Comprehensive training program for career growth.
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to all guests upon arrival and departure.
- Check-In/Check-Out: Process guest registrations efficiently using our property management system.
- Guest Relations: Answer inquiries regarding hotel services, directions, and local attractions.
- Communication: Handle incoming calls and relay messages promptly and accurately.
- Front Office Support: Manage mail, packages, and faxes; assist with lobby organization and cleanliness.
- Problem Resolution: Address guest concerns or complaints with a solution-oriented mindset.
- Administrative Tasks: Maintain accurate guest records and complete daily shift reports.
Qualifications
- No Experience Required: We value attitude and aptitude over prior history.
- Communication Skills: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor.
- Computer Literacy: Basic proficiency with computers and MS Office applications.
- Availability: Ability to work varying shifts, including weekends, evenings, and holidays.
- Customer Focus: A genuine desire to provide exceptional guest experiences.