Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team at The Grand Denver Hotel. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you. This is an immediate hire opportunity with competitive pay and a supportive culture.
As the face of our hotel, you will play a crucial role in ensuring our guests have an unforgettable stay. We offer a comprehensive benefits package, employee discounts, and a clear path for career advancement.
Responsibilities
- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay.
- Manage front desk operations including answering phones, responding to emails, and handling reservations.
- Process payments accurately using hotel property management systems.
- Maintain a clean and welcoming lobby environment.
- Handle guest inquiries and resolve complaints with professionalism and efficiency.
- Assist with concierge services and local recommendations.
Qualifications
- Previous experience in hospitality or front desk operations is preferred.
- Strong communication and interpersonal skills.
- Proficiency with Microsoft Office Suite and property management software.
- Ability to stand for extended periods and lift moderate weights (e.g., luggage).
- High school diploma or equivalent required.
- Flexibility to work weekends, holidays, and evenings.