Job Description
Welcome to Grand Plaza Hotel & Suites, where we redefine hospitality with warmth and professionalism. We are currently seeking a dedicated Full Time Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for guest satisfaction, we want to hear from you. This role offers competitive pay and the opportunity to work various shifts to suit your lifestyle.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health benefits package
- Employee discounts on dining and local attractions
- Flexible shift scheduling
We are looking for an energetic individual to serve as the first point of contact for our guests, ensuring a seamless check-in and check-out experience.
Responsibilities
- Greet and welcome guests warmly, managing the check-in and check-out process efficiently using hotel PMS software.
- Handle guest inquiries, complaints, and requests with patience and professionalism to ensure a memorable stay.
- Manage reservations and room assignments, ensuring optimal occupancy and guest satisfaction.
- Monitor the front desk area, ensuring security protocols are followed and the lobby remains tidy and welcoming.
- Answer multi-line phone systems professionally and transfer calls to the appropriate departments.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Assist in enforcing hotel policies and procedures regarding safety and security.
Qualifications
- High school diploma or GED is required; previous hospitality experience is a plus but not mandatory.
- Strong computer literacy and familiarity with property management systems (PMS) is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and demeanor with a friendly attitude.
- Basic math skills for cash handling and billing transactions.