Job Description
Are you a people person looking for a rewarding career in hospitality? Horizon Hospitality Solutions is currently seeking a dedicated Front Desk Agent to join our thriving team in El Paso, TX.
We are offering immediate hire opportunities for candidates with a passion for customer service and a positive attitude. If you thrive in a fast-paced environment and enjoy making guests feel welcome, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($15 - $20/hr)
- Shift work opportunities available
- Flexible scheduling
- Opportunity for growth within the company
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manages the front desk operations, including check-in, check-out, and key card issuance.
- Answers incoming calls and emails, directing inquiries to the appropriate departments promptly.
- Maintains the cleanliness and organization of the reception area and lobby.
- Assists with baggage handling and provides local area information to guests.
- Handles cash transactions and processes payments accurately using POS systems.
- Resolves guest complaints and issues with patience and professionalism.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk, reception, or hospitality role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to stand for extended periods and lift moderate luggage.
- Must be available for various shifts, including weekends and holidays.