Job Description
Welcome to the Fort Worth Grand Hotel—where every guest experience is a story of excellence. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our immediate hire team. If you thrive in a fast-paced hospitality environment and possess a passion for delivering exceptional guest service, we want to meet you.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your contribution.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival and departure, ensuring a memorable first impression.
- Guest Relations: Manage incoming calls and emails with poise, answering inquiries regarding hotel amenities, local attractions, and services.
- Check-In/Check-Out: Efficiently process reservations, verify credit card information, and issue room keys using our Property Management System (PMS).
- Concierge Services: Offer local recommendations and assist with valet parking or luggage storage to enhance the guest experience.
- Revenue Management: Upsell room upgrades and additional services to maximize revenue while ensuring guest satisfaction.
- Lobby Maintenance: Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk or hospitality role is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Technology: Proficiency in Microsoft Office Suite and hotel Property Management Systems (e.g., Opera, StayNTouch).
- Professionalism: Ability to maintain a professional appearance and adhere to dress code policies.
- Problem Solving: Strong ability to handle guest complaints and resolve issues calmly and effectively.
- Availability: Flexibility to work varying shifts, including weekends and holidays.