Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Houston Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences in a luxury setting. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently with attention to detail
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera, Fidelio) effectively
- Upsell room packages and amenities to maximize revenue
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Houston attractions and transportation