Job Description
Welcome to The Grand Seattle Hotel, a premier destination for luxury and comfort in the Pacific Northwest. We are currently seeking a highly motivated and professional Front Desk Agent to join our full-time team. If you are passionate about hospitality and thrive in a dynamic shift work environment, we want to meet you.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests from the moment they arrive. We pride ourselves on delivering exceptional service, and we are looking for individuals who embody our core values of integrity, excellence, and warmth.
What We Offer:
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Opportunities for career growth and advancement.
Join us in shaping memorable experiences for our guests every day.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary registration information is collected and processed accurately.
- Greet all guests warmly and professionally, answering inquiries regarding hotel services, local attractions, and amenities.
- Manage incoming phone calls, emails, and correspondence with a high degree of professionalism and courtesy.
- Handle guest complaints and concerns promptly and effectively to ensure guest satisfaction.
- Monitor the lobby area to ensure a clean, organized, and safe environment for all visitors.
- Assist with concierge services, including making restaurant reservations and arranging transportation.
- Process payments and balance daily transactions at the end of the shift.
Qualifications
- High school diploma or GED required; hospitality or hotel management certificate is a plus.
- Minimum of 1-2 years of experience in a front desk or customer service role.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Opera, Micros).
- Professional appearance and demeanor.