Job Description
Are you a hospitality professional looking for immediate employment in the heart of Houston? The Grand Houston Hotel is seeking a dynamic and welcoming Front Desk Agent to join our award-winning team.
We offer a competitive salary, comprehensive benefits, and a supportive work environment. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
Why Join Us?
- Immediate start available
- Competitive hourly rate ($18.00 - $24.00)
- Health, Dental, and Vision Insurance
- Employee discount on dining and rooms
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Check-Out: Efficiently manage the registration process, including verification of identity, payment collection, and issuing room keys.
- Reservations: Assist with room availability, make reservations, and modify existing bookings using our Property Management System (PMS).
- Inquiries: Answer phone calls and respond to emails promptly to address guest questions regarding services, amenities, and local attractions.
- Security: Monitor the front desk area to ensure the safety and security of guests and hotel property.
- Housekeeping Coordination: Communicate room status and maintenance issues to the housekeeping team to ensure a pristine guest environment.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred but not required for qualified candidates.
- Education: High school diploma or GED is required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Proficiency in Microsoft Office and Property Management Systems (e.g., Opera, Micros) is a plus.
- Appearance: Professional appearance and demeanor consistent with luxury hospitality standards.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.