Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Austin. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth within our hospitality group. Be the welcoming face of our property and create lasting memories for international and domestic travelers.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest complaints and coordinate with housekeeping/ maintenance teams
- Process payments, manage cash handling, and reconcile daily transactions
- Act as local tourism ambassador with knowledge of Austin attractions and events
- Maintain detailed records of guest preferences and special requests
- Collaborate with concierge and F&B teams for exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual capabilities (Spanish preferred)
- Ability to multitask in fast-paced environments during peak seasons
- Valid Texas Food Handler certification (or willingness to obtain within 30 days)
- Strong problem-solving skills with conflict resolution expertise
- Flexible availability including nights, weekends, and holidays