Job Description
Join our award-winning team at Sunset Ridge Hotel & Resort, where exceptional service meets Southwestern charm. We're seeking a passionate Front Desk Agent to be the first point of contact for our guests, delivering memorable experiences that reflect Albuquerque's vibrant culture. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in one of New Mexico's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/room service
- Process payments, manage reservations, and optimize room occupancy rates
- Execute upselling techniques for premium rooms and amenities
- Maintain security protocols and emergency procedures compliance
- Collaborate with concierge team to enhance guest experiences
- Prepare daily reports and shift documentation
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid New Mexico driver's license and clean driving record
- Spanish fluency strongly preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Albuquerque attractions and services