Job Description
Join our award-winning team at the historic Washington Grand Hotel, where we celebrate hospitality excellence with weekly pay! We're seeking a dynamic Front Desk Agent to create memorable guest experiences while enjoying financial stability with biweekly paychecks. Located in the heart of North Carolina's tourism corridor, our hotel offers competitive compensation, comprehensive benefits, and career advancement opportunities. If you thrive in fast-paced environments and possess exceptional customer service skills, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately using POS systems
- Coordinate housekeeping and maintenance requests
- Maintain detailed guest records and preference notes
- Collaborate with concierge and dining teams to enhance guest experiences
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Valid driver's license with clean record
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- Ability to lift 25 lbs occasionally