Job Description
Join our award-winning team as a Front Desk Agent at the heart of Fort Worth's vibrant hospitality scene. We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown hotel. Immediate opening with competitive pay and career advancement opportunities. If you thrive in fast-paced environments and take pride in creating memorable stays, this role is your perfect match.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and special requests using property management systems
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and manage cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (preferred)