Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in Milwaukee! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our downtown location. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities. If you're passionate about service excellence and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Wisconsin driver's license (if required for shuttle duties)
- Basic knowledge of Milwaukee attractions and services
- Ability to stand for extended periods and lift 25 lbs