Job Description
Join our award-winning team at the Omaha Grand Hotel, where exceptional service meets Midwestern hospitality! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in our luxurious downtown location. As the first point of contact for our discerning clientele, you'll embody our commitment to excellence while enjoying competitive compensation, comprehensive benefits, and immediate start opportunities. Perfect for hospitality professionals seeking career growth in Omaha's vibrant tourism scene!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize PMS systems (Opera) to optimize occupancy and revenue
- Train new staff on hotel procedures and service protocols
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Nebraska driver's license with clean record
- High school diploma or equivalent required; hospitality degree preferred
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking abilities