Job Description
Join our award-winning team at Grand City Hotels as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Philadelphia. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve complaints with exceptional service
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Process payments and manage cash handling procedures
- Execute emergency response protocols as needed
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (Opera, Fidelio)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling skills
- Professional appearance and demeanor