Job Description
Join our award-winning team at Grand Horizon Hotel in Phoenix, AZ! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in a luxury hospitality environment. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding portfolio. If you're passionate about service excellence and thrive in fast-paced settings, apply now!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to enhance guest stays
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Valid Arizona driver's license (if required for errands)