Job Description
Join our award-winning downtown Raleigh hotel as a Front Desk Agent and become the first point of contact for our esteemed guests! We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury brand. If you thrive in fast-paced environments and possess a passion for creating memorable experiences, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash drawer operations accurately
- Market hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and local services
- Valid North Carolina driver's license preferred