Job Description
Are you looking for a rewarding career in a dynamic environment? Horizon Hospitality Management is currently hiring a dedicated Front Desk Agent for our prime location in Kansas City, Missouri. This is an immediate hire position perfect for individuals seeking to start a career in hospitality with no prior experience required.
We pride ourselves on providing exceptional service to our guests and community. As the face of our organization, you will play a crucial role in creating a welcoming atmosphere for everyone who walks through our doors.
Responsibilities
- Guest Relations: Welcome visitors and clients warmly, ensuring a professional and welcoming first impression.
- Reception Operations: Manage the front desk efficiently, including answering multi-line phones, directing calls, and managing the reception area.
- Administrative Support: Handle incoming and outgoing mail, process packages, and assist with basic data entry and scheduling.
- Customer Assistance: Provide directions, answer inquiries, and resolve guest concerns with a focus on satisfaction.
- Facility Maintenance: Maintain the cleanliness and organization of the lobby, waiting areas, and common spaces to uphold high standards.
- Security & Access: Monitor building access, sign in guests, and ensure the safety and security of the premises.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a professional phone manner.
- Attitude: A friendly, approachable, and customer-centric demeanor.
- Availability: Flexibility to work varying shifts, including weekends and holidays.
- Computer Proficiency: Basic computer literacy and ability to learn new software quickly (training provided).
- Reliability: Punctual, dependable, and able to work well in a fast-paced team environment.