Job Description
Join the team at Horizon Hospitality Group as a dedicated Front Desk Agent in beautiful Long Beach, CA. We are seeking a friendly, professional, and detail-oriented individual to manage our front operations. This is an Immediate Hire position with flexible shift work options, offering a competitive salary and a supportive work environment.
Are you looking for a rewarding role where you can make a great first impression on every guest? We provide comprehensive training and a culture that values your contribution.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage incoming phone calls, emails, and visitors with professionalism and efficiency.
- Handle front desk operations including check-ins, check-outs, and managing room keys.
- Maintain the cleanliness and organization of the reception area and lobby.
- Process payments and reconcile daily financial transactions accurately.
- Assist guests with local recommendations, directions, and any special requests.
- Adhere to all company policies, safety protocols, and emergency procedures.
Qualifications
- High school diploma or GED required.
- Previous experience as a Front Desk Agent, Receptionist, or in Customer Service is preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work flexible shifts, including weekends and holidays.
- Valid driver’s license and reliable transportation.
- Ability to stand for extended periods and lift up to 25 lbs.