Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Plaza Hotel! We're seeking energetic individuals to deliver exceptional guest experiences during our overnight operations. No prior experience required – we provide comprehensive training for motivated team players. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic downtown Fort Worth location.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Uphold brand standards for cleanliness and safety
- Assist with emergency procedures during overnight hours
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work independently and make sound decisions
- Basic computer proficiency (typing 25+ WPM)
- Flexible availability including weekends and holidays
- Professional appearance and customer-focused mindset
- Must pass background check and drug screening
- Willingness to learn hotel-specific systems