Job Description
We are seeking a friendly and professional Front Desk Agent to join our dynamic team in Long Beach, Virginia. If you are an experienced hospitality professional looking for immediate employment, this is the perfect opportunity for you.
As the face of our establishment, you will ensure that every guest enjoys a seamless and memorable stay. We pride ourselves on exceptional customer service and are looking for someone who shares our passion for excellence.
Why Join Us?
- Competitive hourly wage.
- Immediate availability.
- Supportive and collaborative work environment.
- Employee discounts on dining and amenities.
Responsibilities
- Greet and welcome guests warmly upon arrival and assist with check-in/out processes.
- Manage reservations and modify bookings using the property management system efficiently.
- Answer incoming phone calls and emails promptly, responding to inquiries in a professional manner.
- Handle guest requests, including local recommendations, room service, and concierge services.
- Monitor the front desk area to ensure it is clean, organized, and welcoming at all times.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience preferred but not mandatory for the right candidate.
- Strong verbal communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer proficiency and experience with reservation software.
- Must be available to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.