Job Description
Join our award-winning luxury waterfront hotel in Jacksonville, FL as we seek an experienced Hotel Front Office Manager to lead our guest experience operations. You'll oversee a dynamic team while ensuring seamless check-in/out processes, VIP guest handling, and revenue optimization. This role offers competitive benefits, career advancement opportunities, and the chance to work in one of Florida's premier hospitality destinations.
Responsibilities
- Manage front desk team scheduling, training, and performance evaluations
- Implement and maintain exceptional guest service standards
- Oversee room inventory management and rate strategy
- Resolve escalated guest complaints with discretion and professionalism
- Collaborate with housekeeping, concierge, and F&B departments
- Analyze operational metrics to improve efficiency and guest satisfaction
- Train staff on property management systems (Opera/PMS)
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- 5+ years hotel front office management experience
- Proven leadership and team development skills
- Advanced proficiency in PMS systems and revenue management tools
- Exceptional communication and conflict resolution abilities
- Valid Florida Food Handler's certification preferred
- Flexibility to work nights, weekends, and holidays