Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team in the heart of Louisville, KY. If you are passionate about hospitality and looking for an immediate hire opportunity, we want to hear from you.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests. We offer competitive pay, flexible scheduling, and a supportive work environment. Apply today and start your career with us!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a memorable first and last impression.
- Manage the check-in and check-out process efficiently using our property management system.
- Answer incoming calls, respond to emails, and address guest inquiries promptly.
- Maintain a clean and organized lobby area, restrooms, and reception desk.
- Handle cash handling, credit card transactions, and verify guest identity.
- Resolve guest complaints or issues with patience and professionalism.
Qualifications
- High school diploma or GED required; prior experience in hospitality is a plus.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficient in Microsoft Office Suite and property management software.
- Ability to stand for extended periods and lift moderate weights (e.g., luggage).
- Must be available to work weekends, holidays, and rotating shifts.