Job Description
Elevate your career in the vibrant hospitality industry. We are seeking a dynamic Front Desk Agent to join our award-winning team in Nashville. As a pivotal member of our guest services team, you will be the first point of contact, setting the tone for a memorable stay. We offer immediate hiring opportunities with flexible shift schedules to fit your lifestyle. Enjoy a supportive culture, competitive benefits, and the chance to work in one of the country's most exciting cities.
Responsibilities
- Check guests in and out efficiently using hotel management software.
- Manage front desk operations, including answering phones and responding to emails promptly.
- Handle cash handling and POS transactions with 100% accuracy.
- Address guest inquiries and resolve issues to ensure 5-star customer satisfaction.
- Assist with lobby maintenance and ensuring a welcoming atmosphere.
- Collaborate with housekeeping and maintenance teams to coordinate room readiness.
- Process reservations and maintain the guest database.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, reception, or customer service is preferred.
- Strong computer literacy and proficiency with property management systems.
- Excellent communication and interpersonal skills.
- Ability to work varying shifts, including weekends and holidays.
- Professional appearance and demeanor at all times.