Job Description
Are you a natural people person looking to kickstart a rewarding career in the dynamic hospitality industry? The Grandview Hotel Group is currently seeking energetic and service-oriented individuals to join our team as Front Desk Agents. We pride ourselves on delivering exceptional guest experiences and are looking for friendly faces to welcome our visitors every day.
Why Join Our Team?
- Entry-Level Friendly: No prior experience required; we provide comprehensive on-the-job training.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits Package: Access to health, dental, and vision insurance, along with paid time off.
- Growth Opportunities: A clear pathway for advancement within the hospitality sector.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth and efficient check-in process using our Property Management System (PMS).
- Manage check-out procedures, including processing payments, issuing receipts, and confirming satisfaction.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department or providing accurate information.
- Maintain the front desk area, lobby, and common spaces to ensure a clean, organized, and inviting environment for all guests.
- Handle guest complaints or special requests with a proactive, solution-oriented attitude to ensure guest retention.
- Assist with concierge services, including local recommendations and arranging transportation.
- Monitor security cameras and access control systems to ensure the safety of guests and property.
Qualifications
- High school diploma or GED equivalent is preferred.
- Excellent verbal communication and interpersonal skills with a focus on customer service.
- Basic computer proficiency and fast typing speed.
- A professional appearance and a positive, can-do attitude.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).