Job Description
Welcome to Apex Hospitality Group, where we set the standard for excellence in the hospitality industry. We are currently seeking dynamic and professional Front Desk Agents to join our team in New Orleans, LA.
We are looking for individuals who are passionate about service and eager to launch their career. No prior experience is required—we provide comprehensive training for the right candidates. Whether you are looking for a role in New Orleans or our expanding locations in Texas, we offer a supportive environment and excellent growth opportunities.
Why Apply With Us?
- Immediate Start: We are hiring today for immediate availability.
- No Experience Needed: Perfect for entry-level candidates looking to break into the industry.
- Competitive Compensation: Earn between $15.00 and $18.00 per hour plus performance bonuses.
- Comprehensive Benefits: Health insurance, paid time off, and employee discounts.
Responsibilities
- Greet and Register Guests: Provide a warm, professional welcome to all guests and ensure a seamless check-in and check-out process.
- Front Desk Operations: Manage incoming calls, route messages, and handle correspondence with a high degree of professionalism and efficiency.
- Guest Relations: Assist guests with inquiries, provide local recommendations, and resolve any issues or complaints promptly to ensure guest satisfaction.
- Administrative Duties: Maintain accurate guest records, process payments, and update property management systems (PMS) accurately.
- Reception Maintenance: Keep the front desk area organized, tidy, and welcoming at all times.
- Collaborative Teamwork: Communicate effectively with housekeeping and maintenance teams to ensure guest needs are met promptly.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: No prior hospitality experience required; we value attitude and willingness to learn.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Availability: Must be available to work flexible shifts, including weekends, evenings, and holidays.
- Computer Skills: Basic computer literacy and comfort with using software applications.
- Professionalism: Ability to maintain a professional appearance and uphold company standards of conduct.