Job Description
We are seeking a charismatic and professional Front Desk Agent to join our award-winning team at The Grand Manhattan Hotel. If you are looking for an immediate hire opportunity in the heart of NYC and possess a passion for hospitality, we want to meet you. We offer a competitive salary, comprehensive benefits, and the chance to work in one of the world's most exciting cities.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service standards.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and ensure a smooth check-in/check-out process using our Property Management System (PMS).
- Guest Relations: Handle guest inquiries, complaints, and requests promptly and professionally to ensure a memorable stay.
- Reservations Management: Assist with incoming reservation calls and emails, updating room availability accurately.
- Front Desk Operations: Manage daily front desk duties, including managing the lobby area, answering multi-line phone systems, and handling cash and credit transactions.
- Concierge Services: Provide information about local attractions, dining, and transportation to enhance the guest experience.
- Maintenance Liaison: Communicate maintenance issues or room repair requests to the engineering department to ensure guest satisfaction.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred; entry-level candidates with exceptional attitude will be considered.
- Communication: Excellent verbal and written communication skills in English; bilingual (Spanish) is a plus.
- Professionalism: Must maintain a professional appearance and demeanor at all times.
- Technical Skills: Proficiency with computers, MS Office, and hotel PMS software (e.g., Opera, Micros) is required.
- Availability: Must be flexible to work various shifts, including weekends and holidays, as we operate 24/7.
- Education: High school diploma or GED is required.