Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's Minneapolis flagship hotel. We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences in a dynamic hospitality environment. This immediate hire position offers comprehensive training and career growth opportunities. Perfect for career changers, recent graduates, or anyone passionate about customer service!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training program
- Health benefits and 401k matching
- Employee discounts on hotel stays worldwide
- Clear advancement path to management roles
Responsibilities
- Warmly greet and register/check-in guests with efficiency and professionalism
- Manage room reservations and modify bookings using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict cleanliness and safety standards at the front desk
- Collaborate with concierge team to enhance guest experiences
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and comfort with technology
- Positive attitude and problem-solving mindset
- Reliable availability for flexible shifts including nights/weekends
- Valid work authorization in the United States