Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 support. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in Chicago's vibrant downtown. Shift work required (evenings/nights/weekends).
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and problem-solving skills
- Maintain accurate records using hotel management software
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution abilities
- Proficiency in hotel management systems (Opera/Micros)
- Flexibility to work evenings, nights, weekends, and holidays
- Basic math and cash handling skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required